One report after another confirms what many employers already know: the men and women who work for them aren’t always engaged with their jobs, and many are looking elsewhere for different employment. Keeping employees engaged has always been a challenge, but today—in...

No one can say with certainty what the future of work will look like. But many elements are already in place, and employers should think long and hard about how their workplace will evolve as the “future” becomes the present. Of course, technological advances will...

You know how it is when you’re a business owner; so many things to do, so little time. As an owner, your focus is to build your business, but in building your business, there are so many things to be done. If you focus on doing the tasks yourself, in typical...

As a business owner, there must've been a time when you were convinced that you had to grow your business in order to be successful. This couldn’t be further from the truth. Through my experience working with other business owners, I’ve learned that how they define...

In business, what can be measured must be measured. There’s no excuse for neglecting metrics that inform you and your team how the business has performed in the past, and where it might be headed in the future. The data available to compile can say a lot...

Finding the right candidate for your small or medium business can often be a difficult task. The number of potential employees has increased over the past few years, but so have the needs of companies. Recruitment policies have had to change, as a result, for...

In my previous blog, I discussed why diversifying your client base is important for your business’ profitability. Once you’ve targeted the right people, how do you go about keeping those profitable clients? As a business owner, your profitability is a crucial aspect...

If there’s ever an emergency, and you need to take a leave of absence, your business must continue to be “business as usual”. In order to delegate your responsibilities to available team members, it can be helpful to have a contingency plan in place in the event of...

Good communication is essential in all areas of life, but especially in the workplace. Disconnected, uninformed employees can have a detrimental effect on your business and bottom line. Implementing effective communication skills, tools and strategies in the office...

Collaboration” is one of those buzz-words we hear a lot about these days. Of course, a company’s internal operations (and, for that matter, its customer-facing processes) should be driven by teamwork and interdepartmental cooperation; it just makes good business...