When you’re a business owner, your best lessons often come from two places: failure or wise words from owners who have been there. There are going to be inevitable ups and downs in every enterprise. Taking advice from executives who have already learned some lessons the hard way can help you avoid their mistakes and accelerate your success.
Read on for 8 pieces of the best advice our business owners have ever received.
1. Trust is Key to Any Relationship
I have come to appreciate how central trust is in any relationship. That trust is equal to one’s reliability, plus credibility, plus intimacy divided by one’s self-interest. The best advice I was ever given in this regard is that “No one cares how much you know as much as they want to know how much you care!”
Bob Dodge, Owner at The Alternative Board – Denver West
2. Invest in Culture
Working with a large number of manufacturing companies, I saw many of them invest heavily in safety, quality, and productivity improvement initiatives. One of the best business leaders I have worked with is currently overseeing five manufacturing facilities. He told me that he had found that safety, quality, and productivity are all outcomes of the right culture. He showed me that improvements in all other areas become better exponentially when you focus on having the right people in the right seats. Even when it seems there is no time to work on culture, it can be the best time and money investment for your operation.
Steve Drury, President/Owner at TAB Focused Directions and Colorado Springs
3. Adapt and Align
My software startup moves fast. Our velocity in moving from idea to concept to market is one of our biggest strengths. It allows us to implement more quickly than our competition. However, in remote environments such as the one we’re operating in with COVID, we failed to adjust methodologies. We found ourselves working to different end goals and overlapping work. After a coaching session with TAB, I realised I needed to refocus and align our department heads to ensure we’re operating at full potential in our new environment. Several assessments and responsibilities discussions later, we walked away working together towards the same milestones and deliverables by understanding each department’s role in achieving them. We would have lost weeks of productivity without jumping into this alignment project when we did. Thanks, TAB!
Dan Kasper, TAB Member, CEO of Wishlist
4. Restructuring Your Marketing Budget
During a TAB meeting early last year, one of our new members talked about her marketing budget. To my surprise, she included a line item for networking groups. This inclusion got me thinking, and ever since, I have broken my own marketing budget up a bit differently. Realistically there should be three subcategories to “marketing” for most businesses:
1) Memberships/Networking: This is for Rotary clubs, local chambers of commerce, and other organisations. This spend IS marketing, even if it is one of the less flashy ways to do it.
2) Advertising Spend: This needs to be a separate section of your marketing budget and not the entire budget since this money should be explicitly earmarked for advertisment buys – whether traditional or digital. This money goes solely into Facebook, Google, and other vendors to show your advert to your potential customers.
3) Professional Services: You might be thinking “of course the marketing agency owner thinks I should have a specific line item for him” – well, you are right! It makes our lives a lot easier when a client knows they are going to have to pay to get our services and is ready for that with a specific budget. I am not just looking out for our business when I say that, however, very few if any organisations have all of the skills needed for a modern-day marketing strategy inside of their company. It would be virtually impossible for a marketing director or team of one or two to have the required skill sets, experience, connections, and technologies needed to complete a full marketing strategy. Consequently, you may need to hire outside talent for at least some aspects of your marketing every year.
Tim Zercher, TAB Member, CEO at Z3 Digital
5. Be A Lifelong Learner
Nearly 40 years ago, as a young co-op student, I worked for a wise and experienced business leader who once shared, “there’s a big difference between twenty years of experience and one year repeated nineteen times.”
We discussed two take-aways from that advice that have served me ever since:
- Be a lifelong learner. Know your fundamentals and principles but remain open-minded for opportunities that may lead to a better or more valuable perspective. No matter what your job, you avoid having the same experience every year that way.
- When speaking with or taking advice from others, discern whether you are receiving twenty years of experience or one year repeated nineteen times.
Both takeaways have served me well.
Wm. David Levesque, President at The Alternative Board – Rochester
6. Establish a Sounding Board
Thirty years ago, I was about to head off for my first assignment overseas. Before I left, a Navy buddy told me, “you will have better success if you establish a group of trusted peers that you can go to for a sounding board when you have tough decisions to make.” I took his advice. When I look back on the most challenging roles I’ve had, I recognise that I was successful because I established a group of peers that gave me perspective when I had a high financial or high strategic risk or difficult HR situation and had to make tough decisions.
Joe Farach, Owner at TAB Georgia Northeast
7. Cashflow is Key
I’d run my business for several years and believed in knowing my numbers. I’d run the P&Ls every month and compare my results to my goals and past performance. I was proud of how I ran my business and thought I was a “really good” business owner (so important for my type-A personality). Then I was in a webinar early in the COVID crisis, and someone started talking about cash flow projections. I’d heard of this before but didn’t understand what it meant and why it was necessary. After that call, I dug in to learn more. Cash flow is something I’d been completely missing. I tried it out for my business and saw how essential it was to understand where the cash is now and to project where it will be in the coming months. As a business owner, I can now see when cash flow will be tight (or a big problem). I can plan in advance for it (by accelerating deals, increasing my sales efforts, or using my credit). This effort is so much better than being surprised by a cash crunch!
Laura Drury, CEO/Owner at TAB Focused Directions and Colorado Springs
8. Experience from 50 years of success: John Teeling
As an All Ireland Business Allstars, Thought Leaders for Entrpreneurial development, in the words of Stephen Covey, I continually learn to “sharpen the saw”. Today we had a talk with John Teeling, famous from his Asset Stripping ventures of the 70’s mining for 40 years, stockmarket investing for as long and whiskey production from Cooley Distilleries to his current venture Great Northern Distillery. He shared his top 5 lessons of Entrepreneurship.
- You only make a profit when you sell or exit.
- Do not fall in love with your business – or you will not exit at the right time. e.g. He does not drink any alcohol.
- Risk is Risk – Understand that you will loose more times than you win.
- Serendipity plays a huge role in success.
- Be humble. No one has all the answers, particularly now as no one planned this scenario. Success can make you arrogant.